As our books are personalised in nature, they cannot be returned.
Exceptions for Returns, refunds and rights of cancellation:
However, you shall have the right to cancel an Order only in the following circumstances:
(a) If your order is failed to be delivered within 40 days after the date you placed the order;
(b) In the case of Faulty Product, in no longer than 14 days after receiving the product.
If an Order is cancelled under the conditions in (a) or (b) above, We shall be responsible for all sums paid (including initial and re-delivery charges (if any) in respect of the order in question.
You must return any Product to Us in its original packaging (which You should retain for this purpose). Nothing in this clause affects your statutory rights.
Notice of wish to cancel must be made by email to: firstname.lastname@example.org
For the sake of clarity, except in the case of Faulty or defective Products, nothing in these Terms and Conditions shall give you rights of cancellation in regard to the Products, which, by their nature, have been personalised to your specification.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.